Warranties
Some items have extended warranties. So, while you have up to 30 days to return a defective item, certain items may have warranties that extend beyond 12 months. This information will be on the product description page. Please make sure you understand the terms and conditions of those extended warranties.

How we deal with extended warranty returns:

·         You must log your return with us as soon as possible if an item becomes defective more than 6 months after delivery.

·         We’ll help you return the item to the supplier at the applicable cost.

·         The supplier will then inspect the item and decide whether to accept the return. They may charge you an evaluation fee.

·         If the supplier accepts the return and offers to repair or replace the item and this takes longer than 30 days from when the item is
received at the supplier’s address, we’ll offer you a refund directly.

·         Some items have manufacturer warranties. With a manufacturer warranty, the manufacturer handles the return of any defective items
themselves.

·         When you log the return of a defective item with a manufacturer warranty, you will receive the contact details of the relevant
manufacturer. You must then contact that manufacturer directly.

Returns in terms of Bundled Deals

A Bundle Deal - is a collection of items grouped together by us or yourself. You can return the entire bundle or individual items. Upon acceptance, we'll credit your account with the paid price (less any discounts).

A Pre-packed Bundle - is a set of items combined by the supplier. You must return all items in the bundle together; partial returns may be refused.

Incorrect Item Returned
Please ensure that you return the correct item. If you have returned an incorrect item, kindly contact us immediately. We regret to inform you that we dispose of incorrect returns, and we cannot guarantee retrieval of your item. Additionally, we are unable to compensate for lost items. Should we locate your item, you will be required to collect it.

Rejected Returns
If your return is rejected, the item(s) will be sent back to you. If delivery cannot be completed within 30 days due to reasons such as unavailability or refusal, the item will be considered abandoned and may be disposed of accordingly.

Non-Returnable Goods

Items marked as non-returnable on the product page cannot be returned, except for wrong, damaged, or defective items. Contact us if unsure about your return.

Strictly No returns for:

·         Intimate items, underwear, swimwear.

·         Food, beverages, consumables.

·         Downloadable or opened digital items.

·         Unsealed audio or video recordings.

·         Books and periodicals.

·         Personalized items.

Exchanges
Got the size or color wrong? You can exchange clothing, sportswear, and shoes for a different size or color (subject to stock availability).

Refunds and Credits
When you log your return, you can choose whether we must refund you the same way you paid or replace the item.

If you want us to refund you, we will refund you the same way you paid. Funds can take 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days. 

If you made a donation with your purchase, we’ll subtract that amount from your refund or credit amount.

Paying with a Coupon or Voucher

If you paid with a coupon and you want to return or cancel your whole order or some of the items in your order, we will issue a new coupon with the coupon value you spent, and that coupon will have its own terms and conditions that may differ from the terms and conditions of your original coupon.

Example: if you use a R250 coupon to buy two items of R125 each and only return one, we’ll issue a new coupon to the value of R125 with its own terms and conditions.