Time Limits
If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts, or you changed your mind and you no longer want the item, you must return it to us (in its Original Condition) within 30 days of delivery. You must return defective items within 30 days of delivery.
Preparing Your Return
Please package your return carefully to prevent damage during transit.
You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return again if you can do so with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.
Incorrect Item, Damaged on Delivery or Missing Parts
If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 30 days of delivery.
We can replace the item or refund you – the choice is yours. However, if we do not have replacement stock available, we’ll rather credit your account where-from you can purchase at another time when stock becomes available.
An item will not be considered as damaged on delivery if, for example, the item:
· Is damaged by you, or
· Works as described on our website, but you’re using it for an unintended purpose.
Defective Items
You must return defective items within 30 days of delivery.
When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should replace the item or refund you. Please bear in mind that replacement stock may not always be available.
A defective item will not be accepted if the item:
· Is faulty due to normal wear and tear (that means the normal damage that occurs over time).
· Is damaged by you or you didn’t take good care of it.
· Is damaged because you modified it; or
· Works as described on our website, but you’re using it for an unintended purpose.
Delivery Restriction
Please note that we only deliver within the borders of South Africa. At this stage, we do not offer International delivery.
Our delivery service is Store-To-Door only. Thank you for your understanding.